We constantly strive to meet the needs of our clients and provide as much availability as we can. We understand that our clients lead busy lifestyles which can change, sometimes with little notice. So, in order to fulfil everyone’s needs, we have some reasonable terms which clients agree to adhere to when booking with Finchwood Aesthetics & Beauty.
We ask for cancellations or changes to appointments to be made at least 24 hours in advance. Failure to adhere to this may result in future appointments requiring pre-payment. This to be at the discretion of Finchwood Aesthetics & Beauty.
We will take into account exceptional circumstances, however this to be at the discretion of Finchwood Aesthetics & Beauty.
A “no-show” is where a client does not turn up for a pre-booked appointment and does not contact the salon to cancel in advance. In the event of a no-show we will contact the client to arrange payment for the loss of income incurred.
Clients with previous no-shows will be required to make full pre-payment for future appointments.
Failure to pay the costs of missed appointment(s) may result in future bookings being declined/cancelled. This to be at the discretion of Finchwood Aesthetics & Beauty.
We will always try to accommodate our clients as best we can and we understand that sometimes things can happen in the day that can make clients run late. However, due to our busy diary and to minimise the impact on other clients, we may not be able to fulfil an appointment if a client is 15 minutes or more late. We ask that clients use reasonable endeavour to let us know as soon possible if they are running late as we may be able to delay the appointment. This is subject to availability and cannot be guaranteed.
All treatments and skincare plans are bespoke to you & your skin.